Refund policy
Return window
You have 7 days from the date of delivery to request a return or exchange. After 7 days, we're unable to offer a refund or exchange.
Eligible for return
- Phone cases: unused, undamaged, and in original packaging.
- A4 sticker sheets: unopened and unpeeled only. Once a sticker sheet has been opened or any sticker applied, it cannot be returned — the design is single-use by nature and we can't resell an opened sheet.
Not eligible for return
- Any item that has been used, applied, or damaged after delivery.
- Sale or clearance items (marked as final sale at checkout).
- Custom or made-to-order designs, where applicable.
Damaged or incorrect items
If your order arrives damaged, defective, or wrong, contact us within 48 hours of delivery with your order number and photos of the item. We'll send a replacement or full refund at no cost to you — this is on us, not a standard return.
How to request a return
Email team@byfana.ae or message us on WhatsApp with your order number and reason for return. We'll confirm eligibility and provide return instructions.
Return shipping
For standard returns (change of mind, sizing, etc.), return shipping is at the customer's expense. For damaged/incorrect items, we cover it.
Refunds
Once we receive and inspect your return, we'll notify you of approval. Approved refunds are issued to your original payment method within 5–10 business days. Shipping charges from the original order are non-refundable unless the return is due to our error.
Exchanges
Need a different design instead of a refund? Contact us at team@byfana.ae and we'll arrange an exchange, subject to stock availability.
Contact
Questions about a return? Reach us at team@byfana.ae or via WhatsApp — we're happy to help.